General Terms and Conditions

§ 1 Scope

These General Terms and Conditions (the "Terms") govern the use of the VeriClaim service (the "Service") by business customers (the "Customer"). The Service is provided by Buzzmatic GmbH & Co. KG (the "Provider") as set out in the legal notice. Deviating or supplementary terms of the Customer do not become part of the contract unless the Provider expressly agrees to them in writing.

§ 2 Description of the service

VeriClaim is an AI-assisted tool for the preliminary screening of product texts, advertising claims and labels for conformity with the European Health Claims Regulation (EC 1924/2006), the Cosmetics Regulation (EC 1223/2009) and the common criteria under Regulation (EU) 655/2013. The Service classifies submitted texts into the categories violation, warning or compliant and, on request, generates suggested rewordings.

§ 3 No legal advice

Important: VeriClaim is not a substitute for legal or regulatory advice.

The results of the Service are based on statistical pattern recognition and automated text classification by AI models. They are intended solely to support decision-making and do not replace a qualified legal, pharmaceutical or regulatory review by a professional. The Customer bears sole responsibility for the legal assessment, publication and advertising of its products and marketing copy. The Provider expressly gives no warranty as to the accuracy, completeness or legal validity of the classification results.

§ 4 Formation of contract and user account

Use of the Service requires the creation of a user account. The contract is formed upon activation of the account. The Customer is obliged to keep its access credentials confidential and not to grant third parties access to the account.

§ 5 Scan credits and remuneration

The Service is used on the basis of a scan credit model. Each screening consumes a defined quantity of scan credits, depending on the selected scan depth and optional additional features (for example rewording suggestions). The current credit cost is shown transparently to the Customer before each screening. Scan credits become usable only after payment has been received in full and expire 365 days after purchase, unless otherwise agreed in writing.

§ 6 Customer obligations

• The Customer ensures that it is entitled to submit the texts provided and that no third-party rights are infringed.
• The Customer undertakes not to submit personal data of third parties within screening content without their consent.
• The Customer is itself responsible for the final legal review and publication of its product texts.
• The Customer may not place automated load on the Service through unauthorised interfaces or in a manner that impairs its operation.

§ 7 Availability

The Provider endeavours to ensure high availability of the Service but does not owe uninterrupted availability. Maintenance windows, technical faults and force majeure may lead to temporary restrictions. Scan credits consumed for screenings that were not carried out are generally refunded automatically.

§ 8 Limitation of liability

The Provider is liable without limitation for intent and gross negligence and under the German Product Liability Act. For slight negligence, the Provider is liable only in the event of a breach of a material contractual obligation, that is an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely (cardinal obligation). In such cases, liability is limited to the damage typically foreseeable for this type of contract. Any further liability for slight negligence is excluded. Liability for damage arising from the use of classification results without professional review is excluded (§ 3 of these Terms).

§ 9 Data protection

The processing of personal data and the transfer of screening content to AI processors are described in our privacy policy. By using the Service, the Customer confirms that it has taken note of that privacy policy.

§ 10 Term and termination

The contract runs for an indefinite period and may be terminated by either party at any time in text form, without notice period, with effect from the end of the current billing period. Unused scan credits expire on the termination date unless otherwise agreed.

§ 11 Changes to these Terms

The Provider reserves the right to amend these Terms in text form with reasonable notice (at least 30 days). If the Customer does not object within the notice period, the amended terms are deemed accepted. The Customer will be expressly informed of this consequence when the changes are announced.

§ 12 Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, provided the Customer is a merchant, a legal entity under public law or a special fund under public law. Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.